about us
Encore Management Inc’s objective is to be the best hotel management and development company in the United States. We intend to achieve this objective by continuing to grow and offer exceptional opportunities to all of our stakeholders. For our guests, we intend to exceed all of their expectations by providing a superior experience and delivering an unmatched value proposition. In order to exceed guest expectations, we focus on training and retaining the best talent in the industry and investing in all of our employees’ professional and personal development. By taking great care of guests and employees, we strive to exceed our owners’ financial expectations.
Our strategy is to capitalize on our experience and expertise in acquiring, developing, repositioning, renovating and operating hotels by selecting unique opportunities in attractive markets. Encore Management Inc’s is careful to choose the best opportunities to achieve growth by developing a select number of new hotels or acquiring existing, under-performing hotels wherever we believe we can make meaningful operating results through proper strategic market positioning, competitive physical facilities and appropriate franchise affiliations. After opening each hotel, we intensely focus on operations to exceed guest and employee satisfaction to continue to deliver excess returns to our financial stakeholders.
Encore Management Inc’s mission is to maximize the operational quality and financial performance of our hotels, while continuing to grow market share and enhance the performance, development, and satisfaction of our team members. Our leadership is demonstrated in four key areas, each of which receives equal priority and emphasis:
- Exceptional Guest Satisfaction
- Responsible Financial Management
- Insightful and Aggressive Revenue Growth
- Team Member Development and Satisfaction
Utilizing a collaborative management style, all team members are empowered and responsible to act, executing strategies to achieve continuous improvement. Leading with our pledge to quality as our foundation, effective goal planning, open candor with performance appraisal, and training processes are aligned with our Mission Statement.
Encore Management Inc’s consistently demonstrates high ethical standards and care for our guests and team members. Our goal is to consistently create mutually beneficial relationships with our guests, business partners, team members, and our local communities as our basis for long term success. We achieve all these things through superior effort, direction, and dedication.